Skip to content
Create an accountSign in

Legal Framework

Terms of Service

Last updated: August 14, 2026

These Terms of Service govern your access to and use of the PayFaye platform. By using our services, you accept all terms without reservation.

  1. 1. Nature of the PayFaye Service

    PayFaye provides technology infrastructure for exchanging between fiat mobile money and crypto-assets (USDT, BTC). Every outgoing payment is reviewed by our team before it is sent. PayFaye is not a bank or traditional custodian.

    Fiat settlements are operated by licensed payment processors, and blockchain transfers are executed directly on the corresponding decentralized ledgers.

  2. 2. Eligibility & KYC Verification

    To access PayFaye services, users agree to:

    • Be at least 18 years old and possess full legal capacity.
    • Provide truthful, complete and accurate information during KYC verification.
    • Not use the platform for unlawful, terrorist, or money laundering activities.

  3. 3. Swap Execution & Irreversibility

    Due to the inherent design of blockchain networks, all confirmed on-chain transactions are final and irreversible.

    The user is solely responsible for ensuring the accuracy of recipient wallet addresses and Mobile Money account numbers entered.

  4. 4. Fees, Exchange Rates & Margins

    Conversion rates are displayed with complete transparency. All applicable fees (the margin included in the rate, the Mobile Money fee when buying, and estimated blockchain network fees) are itemized before final transaction confirmation.

  5. 5. Limitation of Liability & Disputes

    PayFaye undertakes all reasonable measures to maintain uninterrupted service. However, PayFaye is not liable for delays or losses caused by blockchain network congestion, third-party telecom carrier outages, or user hardware failures.