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Privacy & Data Protection

Privacy Policy

Last updated: August 14, 2026

At PayFaye, protecting your personal and financial data is our highest priority. This policy transparently outlines how your information is collected, safeguarded, and processed.

  1. 1. Data Collection

    In the strict context of providing Mobile Money and Crypto swap services, we collect only necessary information:

    • Identity: Full name, email address, verified phone number.
    • KYC & AML Compliance: Official government ID and supporting documents required by anti-money laundering regulations.
    • Transactions: Destination crypto wallet addresses and associated Mobile Money account numbers.
    • Technical data: Secure IP address, session logs, and fraud prevention diagnostics.

  2. 2. How We Use Your Data

    Your data is strictly utilized to:

    • Process your exchange orders securely, after review by our team.
    • Prevent fraud, including a risk assessment of every outgoing payment.
    • Comply with international and local financial regulations.
    • Provide responsive technical and customer support.

    PayFaye never sells, rents, or shares your personal information with data brokers or advertising third parties.

  3. 3. Security

    Our measures include:

    • Encrypted connections between your device and our servers (HTTPS).
    • API keys and system secrets stored encrypted (AES-256-GCM) in a dedicated vault.
    • Two-step verification (email code) available for your account, and isolated user sessions.

  4. 4. Cookie Management & Preferences

    We use essential cookies to maintain secure sessions and performance cookies to accelerate platform response speeds.

  5. 5. Your Rights & Data Protection Officer

    Under applicable data protection laws (including GDPR and local regulations), you retain the right to access, rectify, or delete your personal data.

    For any request about your data, use the assistant built into your account or the app: a team member takes over.